What to do
Try disconnecting again
On Windows, click “Disconnect” again. The disconnection is confirmed when FuzeVPN shows “Not protected”. Until then, protection if the connection drops stays in place if it is on, as it is by default.
Wait for verification
If FuzeVPN can no longer verify the VPN status, wait a few moments for it to check. Then retry your action, for example viewing your subscription. Otherwise, click “Disconnect” again and wait for “Not protected”.
Complete the disconnection
On Windows, open the “Diagnostics” page from the side menu, then click “Diagnostics”. Below the results, use “Complete disconnection” if FuzeVPN offers it. If cleanup remains unconfirmed, try “Complete disconnection” again.
Retry shutdown on Android
On Android, tap “Retry shutdown” or “Retry”. The shutdown is confirmed when the app shows “Disconnected” and the FuzeVPN notification disappears. If the shutdown is still not confirmed, tap “Open Android settings”.
Reconnect afterwards
As soon as the shutdown is confirmed, start the connection you want, with no waiting time: another location, reconnecting or a new OpenVPN profile.
Android’s VPN settings
With Android’s always-on VPN, “Disconnect” and the FuzeVPN tile take you straight to Android’s VPN settings. You can also open Settings → Network & internet → VPN, then the gear icon next to FuzeVPN. Labels may vary by phone.
Turn off blocking
Turn off “Block connections without VPN”.
Turn off the always-on VPN
Turn off “Always-on VPN”.
Disconnect FuzeVPN
Disconnect FuzeVPN if needed.
Quit FuzeVPN
On Windows, the X button minimizes FuzeVPN to the area near the clock, without quitting it. Choose “Quit FuzeVPN”: from the menu of the icon near the clock, from “My account” or from the “Sign in” window. If FuzeVPN does not close, try “Quit FuzeVPN” again.
Disconnect before quitting
To stop the VPN, first click “Disconnect”, then quit FuzeVPN. With the installed version, the VPN can stay active once FuzeVPN is closed. With the portable version, quitting FuzeVPN stops the VPN.
Restart Windows
If the disconnection is still not confirmed, or if FuzeVPN still won’t close, restart Windows.
Send a diagnostic
On Windows, run diagnostics from the “Diagnostics” page in the side menu. The report is sent if you are signed in to your account. On Android, tap Account → “Need help?” → “Run diagnostics”, then “Send the report”.
Write to support
If the problem continues, write to support at contact@fuzevpn.com. Include your device, the FuzeVPN version, the exact message and the time. Add the code shown: with “Copy” on Android, or on the “Diagnostics” page on Windows.
Why it happens
- On Windows, after “Disconnect”, FuzeVPN could not confirm that the VPN stopped. The WireGuard or OpenVPN tunnel, meaning the VPN’s encrypted connection, is still active. Or its shutdown was not confirmed in time.
- Protection if the connection drops is still blocking the internet. On Windows, when it is on, as it is by default, it stays in place until the disconnection goes through. Even if you close the FuzeVPN window.
- FuzeVPN can no longer verify whether the tunnel is active. Until the previous disconnection is confirmed, it declines certain actions, for example showing your subscription.
- The disconnection is not confirmed: FuzeVPN then offers “Complete disconnection” below the diagnostic results, when this action is available.
- After “Complete disconnection”, FuzeVPN still cannot confirm that WireGuard, OpenVPN and their protections have stopped. Cleanup remains unconfirmed.
- Windows could not close FuzeVPN when you quit it.
- On Android, the system or the VPN engine (WireGuard or OpenVPN) did not confirm in time that the VPN stopped. Or an unexpected error prevented that confirmation. Before “Disconnection not confirmed”, the app waits 15 seconds at most.
- On Android, the shutdown of the previous VPN is not confirmed. The app waits for it to stop completely before any new connection: another location, reconnecting or a new OpenVPN profile.
- On Android, the always-on VPN is on: “Disconnect” and the FuzeVPN tile then open Android’s VPN settings, so you can turn it off.
Does protection stay active if I close the window on Windows?
Yes, if it is on (this is the default setting). The window’s X button minimizes FuzeVPN to the area near the clock, without removing the block.
If the VPN fails, the connection stays blocked until you choose to disconnect.
This setting is called “Kill switch”. It is in “Settings → Privacy → Security” in the Windows app. To change it, disconnect the VPN first.
How do I disconnect when Android’s always-on VPN is on?
To disconnect, first turn off “Block connections without VPN” and “Always-on VPN” in Android’s VPN settings. Then disconnect FuzeVPN if needed.
The VPN does not reconnect by itself on Android (always-on VPN, restart)
How do I send the diagnostic report, and what happens to it?
On Windows, open the “Diagnostics” page from the side menu, then click “Diagnostics”. FuzeVPN collects the report, then sends it if you are signed in to your account.
To copy the report, select its text. If sending fails, FuzeVPN automatically tries again 5 times over 24 hours. You can also use “Try again” or “Cancel sending”.
On Android, tap Account → “Need help?” → “Run diagnostics”, then “Send the report”. If sending fails, tap “Retry sending”. To keep a report waiting to be sent, tap “Save report” before closing the app.
The diagnostic report you choose to send from the app is used to handle your support request. FuzeVPN keeps it for 30 days.
Related messages
Here are the messages covered in this article, as FuzeVPN displays them.
The VPN disconnection could not be confirmed. Try disconnecting again.
Windows app
FuzeVPN could not close. Try again.
Windows app
The kill switch is still blocking network traffic. Try disconnecting again.
Windows app
The VPN tunnel is still active. Try disconnecting again.
Windows app
Cleanup remains unconfirmed.
Windows app
OpenVPN tunnel cleanup could not be confirmed. Try disconnecting again.
Windows app
The OpenVPN tunnel shutdown could not be confirmed. Protection remains active. Try disconnecting again.
Windows app
Disconnection is not confirmed. Use “Complete disconnection” if offered. Otherwise, contact support.
Windows app
The VPN tunnel status can no longer be confirmed. Try disconnecting again or wait for verification.
Windows app
The VPN state cannot be confirmed right now. Try again in a few moments.
Windows app
Disconnection not confirmed — Android did not confirm that the VPN stopped in time. Try stopping it again.
Android app
Could not disconnect — An unexpected error prevented confirmation that the tunnel stopped.
Android app
Location change unavailable — The previous tunnel must be completely stopped before the new connection.
Android app
OpenVPN stop not confirmed — OpenVPN Core did not confirm that its native session stopped and was destroyed within the time limit.
Android app
… stop not confirmed — The … engine did not confirm release of the VPN interface within the time limit.
Android app
WireGuard stop not confirmed — The WireGuard service did not confirm release of the VPN interface within the time limit.
Android app
OpenVPN shutdown has not been confirmed. Retry before creating a new profile.
Android app
VPN shutdown is not confirmed. Retry before signing in again.
Android app