Prepare for installation
Choose the platform
Windows and Android are native apps; Chrome, Edge, Firefox and Brave are extensions.
Download
Install the version for your platform from its official store, then sign in with your FuzeVPN account.
Check the publisher
Review the name and permissions before installing.
Connect your account
Use your FuzeVPN credentials without sharing them with a third party.
First connection
After the official installation, open the right version, connect your account, choose a location and start the connection. Check the status in the app or extension before opening a sensitive service.
On Android, Always-on VPN and Block connections without VPN are separate options. On Windows, a failure while the kill switch is active may intentionally keep traffic blocked until you explicitly disconnect.
If the connection fails
- First check that the internet connection works without the VPN, after explicitly disconnecting.
- Confirm the device’s time and date.
- Try another available location.
- Compare WireGuard and OpenVPN on Windows or Android where possible.
- Restart the app, then the device.
- Write down the exact message without sharing a password or private key.
Manage the device limit
The account supports up to 5 devices. Revoke a lost or unused device through the customer portal to make its credentials unusable and free a slot.
The device name and its public technical credentials are used to set up access. Private keys remain on the device.
Subscription and renewal
You choose monthly or annual billing before you pay. If you turned on automatic renewal at checkout, you can stop it anytime from the customer portal; access remains active until the end of the paid period.
You can request a refund for your first purchase through the customer portal within 15 days, subject to the specified terms and territories.
Contact support effectively
Provide the platform, version if visible, protocol, location, network used, approximate time and error message. Attach a screenshot after concealing sensitive data.
Never send your password, a private key, a reset code or payment card details.
Frequently asked questions
Where are the download links?
On the download page: each version has a button to its official store and its installation guide.
How do I contact support?
By email, using the button at the bottom of this page. Include your platform and the message you saw so we can help you faster.