What to do
Check Google Play
Plans won’t load, the purchase won’t start, or Google Play is shown as unavailable? Open Google Play (Play Store) and check that you are signed in to your Google account there. Then go back to FuzeVPN and try again.
No plans available
“No plans are available right now”: try again later.
Already subscribed
“Google Play is unavailable on this device” even though you already have a subscription? Sign in to your FuzeVPN account: your subscription belongs to it, whatever the payment method. Without Google Play, sign in with your email and password.
Not subscribed yet
Not subscribed yet, and Google Play is missing or the purchase still won’t go through? Subscribe on the website by bank card or Google Pay: the plans are on the Pricing page. Then sign in to your account in the app, as explained in the article on the first connection.
Installed with the APK file
Your device has Google Play, but FuzeVPN was installed with the APK file? To pay through Google Play, first uninstall the app. Then install it from Google Play.
Payment pending
Is the payment pending? Wait for it to be confirmed: your subscription is then recognized within 30 seconds at most. To see it right away, tap “Refresh access” in the Account tab.
Payment declined after pending
Did the payment stay pending, then get declined by Google Play? Nothing was charged: simply make the payment again.
Restore your purchases
Open the Account tab, then the “Fuze Premium” card, and tap “Restore purchases”. On first launch, tap “Already purchased?” on the welcome screen instead. No FuzeVPN account is needed.
The right Google Play account
“No purchases to restore for this Google Play account”? Restoring uses the Google account signed in to the Play Store. Check that it is the one that paid, and that only one account is signed in there.
Paid on the website
Did you pay on the website? There is nothing to restore: simply sign in to your FuzeVPN account.
Verification unavailable
“Purchase verification is temporarily unavailable”: first check your subscription status in the Account tab. Then tap “Restore purchases” to try again.
Restore failed
“Unable to restore purchases” or “Your purchases could not be restored”: try again with the Google Play account that paid.
Service unavailable
Using the app without a FuzeVPN account and seeing “The service is temporarily unavailable”? Try again in a moment.
Purchase already linked
“This purchase is already linked to a FuzeVPN account”: tap “Sign in”, then sign in with that account’s credentials. Created with Google? “Continue with Google” lets you choose any Google account.
Account not created
“Your account could not be created”: keep using your VPN, your access is kept. Check the information you entered, then try again later from the Account tab with “Create my account”.
Manage or cancel
Manage and cancel your subscription in Google Play: it also renews there, and Google Play issues its own receipts. If the app doesn’t open subscription management, open the Play Store, then “Payments & subscriptions”, then “Subscriptions”. Deleting your FuzeVPN account does not cancel this subscription.
Write to support
Still can’t find your purchase after these steps? Take a screenshot of the proof of purchase from your Google account. Write to support at contact@fuzevpn.com with it attached, along with the message shown and the time of the problem.
Why it happens
- Google Play, or the device’s Google account, is not ready. The app then cannot load the plans or start the purchase.
- Sometimes no plans are offered at the moment.
- Google Play is not available for this installation or on this device. This is the case, for example, on a device without Google Play, where FuzeVPN is installed with the APK file.
- The payment is still waiting for confirmation from your payment method. Access activates once the payment is confirmed.
- Google Play declined the payment that stayed pending. In this case, nothing was charged.
- Restoring looks for the purchases of the Google account signed in to the Play Store. It finds nothing if you paid with another Google account, or on the website.
- Your purchase went through, but its verification is temporarily unavailable. Access is therefore not activated yet.
- Restoring purchases failed.
- While you use the app without a FuzeVPN account, the service is not responding at the moment.
- Your Google Play purchase is already linked to a FuzeVPN account: your subscription is on that account.
- Creating your FuzeVPN account in the app did not go through. Your current VPN access is kept.
- The app cannot open Google Play subscription management. A Google Play subscription is managed and cancelled in Google Play.
Can I buy without a FuzeVPN account?
Yes. In the Android app, tap “Get started”, choose your plan, then “Continue with Google Play” or “Start my free trial”.
Once access is active, tap “Use my VPN”. Creating an account is optional, with “Create my account”: choose an email address and a password, or Google.
Does the Google Play free trial require a payment method?
Yes, Google Play asks for one to start the trial, but nothing is charged during the 14 days. You can cancel in one click in Google Play.
A first subscription through Google Play starts with a 14-day free trial. The trial is for people who have never subscribed to FuzeVPN through Google Play.
If you don’t cancel before the trial ends, the subscription becomes paid.
Related messages
Here are the messages covered in this article, as FuzeVPN displays them.
Unable to load plans. Try again.
Android app
Unable to open subscription management. Try again.
Android app
Payment is pending. Your access will activate after confirmation.
Android app
Unable to start the purchase. Try again.
Android app
No purchases to restore for this Google Play account.
Android app
Unable to restore purchases. Try again.
Android app
Purchase verification is temporarily unavailable. Restore purchases to try again.
Android app
Your account could not be created. You can keep using your VPN and try again later.
Android app
This purchase is already linked to a FuzeVPN account. Sign in to that account to access your subscription.
Android app
Your purchases could not be restored. Try again with the Google Play account used for the purchase.
Android app
Other related messages
These messages already say what to do, or go away on their own.