What to do
Check your sign-in details
Check the email address and password you entered, then try again. In the extension, you sign in through your account page.
Account created with Google
Was your account created with Google? It has no password: sign in with Google, in the Android app or through the browser (Windows app, extension). If that fails, follow the article on signing in with Google or through the browser.
New account
New account created with your email address? Choose your password with the link in the email you received from [email protected] after payment. If that link no longer works, use “Forgot password?”.
Forgot your password
Choose “Forgot password?” on your account’s sign-in page. In the Android app, tap “Forgot password?”, then “Send link”. The link you receive by email opens the website so you can choose a new password.
Account sign-in pageI forgot my password or want to change it
Address already in use
“Account already exists”: this address already has a FuzeVPN account. Sign in to that account instead of creating one. Use Google if it was created with Google; otherwise, use its password or “Forgot password?”.
Too many attempts
“Too many attempts”: wait for the time shown on Android, or a few moments otherwise. Then try just once more. If you’re unsure of your password, use “Forgot password?” instead.
Sign-in service unreachable
Open a website to check that your internet connection works. On public Wi-Fi, first complete its sign-in or terms page. Then try again.
Try another network
If it continues, try another network. The network you’re using may be blocking access to the sign-in service.
On Android or in the extension
On Android or in the extension, signing in to your account can also show a message saying the internet connection or network is unavailable. Run the same checks. See also the article on the VPN not connecting.
Service or account unavailable
Is the sign-in service unavailable, is your account not loading, or does sign-in not finish? Try again. If that doesn’t work, try again a little later, on a network that works.
Session kept on Android
On Android, with “Account temporarily unavailable”, your session is kept. In the meantime, you can still manage the VPN connection in the app.
Account suspended
Does a message say your account is suspended? You were informed by email. To dispute it, reply to that email.
Write to support
If the problem persists, run a diagnostic in FuzeVPN, then write to support at contact@fuzevpn.com. Include the report reference, your device, the network used, the exact message and the time. If you’re not signed in, attach the saved report (Android, extension) or paste its text (Windows).
Why it happens
- The email address or password entered doesn’t match your FuzeVPN account.
- Your account was created with Google: it has no password, and you sign in with Google.
- Your account is new and you haven’t chosen a password yet. For an account created by email, you choose it after payment, using the link sent to that address.
- Too many attempts in a short time: FuzeVPN has you wait a moment before the next one. On Android, other repeated requests can also trigger this delay: password, email resend, VPN connection, devices. In the extension, any request repeated too quickly shows “Too many attempts”, including the VPN connection.
- FuzeVPN can’t reach its sign-in service because there is no internet access.
- On public Wi-Fi, the sign-in or terms page hasn’t been completed yet.
- The network prevents the sign-in service address from being found.
- The sign-in service has a temporary problem.
- On Windows, your sign-in is accepted. But FuzeVPN can’t load your account or finish signing in on this device right now.
- On Android, your session is kept, but the app can’t find your account right now.
- When creating an account, you entered an email address that already has a FuzeVPN account.
- Your account is suspended: you were notified by email, then your account was signed out.
Another message about your session or account?
- FuzeVPN says your session has expired: follow the article on signing back in after an expired session.
- On Android, you can buy without an account. Tap “Get started”, choose the plan, then “Continue with Google Play” or “Start my free trial”. After activation, choose “Use my VPN”; “Create my account” is optional.
- On Android, creating your account failed: try again from Account → “Create my account”. Your VPN access is kept.
- On Android, the purchase is already linked to a FuzeVPN account: tap “Sign in” and use that account’s sign-in details. See also the article on Google Play.
- On Android, the VPN account is shown as invalid: see the Technical messages page.
FuzeVPN asks me to sign in again: session expiredBuy, restore or manage a Google Play subscriptionTechnical messages
Related messages
Here are the messages covered in this article, as FuzeVPN displays them.
Unable to reach the sign-in service. Check your internet connection and try again.
Windows app
Your sign-in was accepted, but your account information cannot be loaded right now. Please try again later.
Windows app
Too many sign-in attempts. Please try again shortly.
Windows app
Sign-in failed. Check your email address and password.
Windows app
Unable to finish signing in to this account. Please try again.
Windows app
The sign-in service is temporarily unavailable. Please try again later.
Windows app
FuzeVPN could not resolve the sign-in service address.
Windows app
Account already exists — An account already uses this email address.
Android app
Sign-in failed — The email address or password is incorrect.
Android app
Too many attempts — Try again in a few moments.
Android app
Account temporarily unavailable — Your session has been kept. Retry to restore your account; you can still manage the VPN connection here.
Android app
The email address or password is incorrect.
Browser extension
Too many attempts. Wait a moment and try again.
Browser extension
Other related messages
These messages already say what to do, or go away on their own.
Disconnect the VPN before signing in to your account.
Windows app
Invalid profile — Check your profile information.
Android app
Information must be corrected — Check the requested information and consents.
Android app
Your consent is required to create an account.
Android app
Use a two-letter country code, for example FR.
Android app
Enter a valid email address.
Android app
Use international format, for example +33612345678.
Android app
This field is required.
Android app
Disconnect the current VPN connection before signing in to another account.
Browser extension