What to do
How do I contest the suspension?
Reply to the email that notified you that your account was suspended.
This is the procedure set out in the Terms.
Why is my account suspended?
We suspend an account only in case of reported abuse, for example fraudulent activity.
You are notified by email, with the reason. Your account is then disconnected.
The next time you connect, a message tells you that your account is suspended.
What is prohibited is set out in the Terms, under “Acceptable use”.
What happens to my subscription?
An account suspended for abuse loses its subscription, without refund.
I have a dispute with FuzeVPN: who should I contact?
Write to us first, at contact@fuzevpn.com.
Not satisfied with our answer, or no answer within 30 days? Refer the matter to the CM2C mediator.
It is free, in French, and possible up to one year after your written complaint.
The mediator’s contact details are in the Terms, under “Applicable law, complaints and mediation”.
I live in another European Union country: which court can I go to?
The European Consumer Centre in your country can also support you.
You can take action before the courts of your country of residence or those of France.
You keep the protections of your country.
Mediation is optional: it does not take away your right to go to court.
I live outside the European Union: how do I settle a dispute?
Write to us first, at contact@fuzevpn.com.
Not satisfied with our answer? Then refer the matter to the CM2C mediator.
The competent courts are those designated by the applicable rules, as set out in the Terms.