What to do
How do I stop renewal, and how long do I keep my access?
Open the Billing section of your account, then click “Cancel your contract”. You can do this at any time.
A cancellation is always confirmed by email. The Billing section then shows “Subscription inactive”.
Your access remains active until the end of the paid period. Before that period ends, you can still turn renewal back on: click “Resume renewal”.
When is the next charge, and how do I avoid it?
Before you pay, you choose monthly or annual billing, and whether to turn on automatic renewal.
Renewal is paid on the renewal date: to avoid being charged, stop it before that date.
For payments by card or Google Pay, the charge is taken at the time of your original order. The Billing section shows the next charge date.
Annual plan with automatic renewal: you receive a reminder email between three months and one month before the renewal date. It gives the deadline for stopping renewal.
How do I change plan, replace my card or download my invoices?
In the Billing section, you can also change plan, replace your card and download your invoices and credit notes.
When you replace your card, a €1 charge checks that it is valid. It is refunded immediately.
Was the renewal payment declined, then again one day and three days after the renewal date? Replacing your card does not retry the payment: order again from the Pricing page.
Changing plan means switching from the monthly plan to the annual plan, or the other way round. The price of the new plan is charged straight away.
Its duration is added after the end of the period already paid. Later renewals follow the new plan’s billing cycle. No proration is applied.
The 14-day right of withdrawal also applies to a plan change.
I subscribed through Google Play: where do I cancel?
Manage and cancel it in Google Play: open the Play Store, then “Payments & subscriptions”, then “Subscriptions”.
Google Play issues its own receipts.
Can I get a refund, and when will I see it?
Money-back guarantee: your first payment by card or Google Pay is covered. Request a full refund within 15 days of it. You do not need to give a reason.
Request it in one click from the Billing section, or by writing to support at contact@fuzevpn.com.
The guarantee applies once per account. It does not cover renewals, plan changes or Google Play subscriptions. Google Play applies its own refund rules.
The refund is issued at once, to the payment method used. It usually appears within 72 hours, depending on your bank.
It ends the access linked to that payment and comes with a credit note.
What about the right of withdrawal?
The statutory 14-day right of withdrawal also applies, independently of the money-back guarantee. The details are in the Terms of sale.
To exercise it, use your account or write to support at contact@fuzevpn.com. Even after your account is deleted, you can exercise it by email within this period.
For a Google Play subscription, request withdrawal from Google Play.
I want to delete my account: what happens to my subscription and my access?
Request your refund first, then use “Delete account” in your profile.
Deletion stops renewal of a subscription paid by card or Google Pay. It also ends access immediately, with no refund of the remaining period.
To keep access until the end of the paid period, just stop renewal.
A Google Play subscription must be cancelled in Google Play: deleting your account does not cancel it.