What to do
Sign back in
Sign back in to your account as usual, with your email address and password. In the extension, click “Sign in to FuzeVPN”: you sign in through your account page. If your account was created with Google, choose Google sign-in.
Redo the interrupted action
On Windows, did the message appear while you were managing your devices or your OpenVPN profile (a VPN connection protocol)? Redo that action once you’re signed back in.
Check the date and time
Frequent sign-outs on Android or with the extension, or “Device clock ahead”? Turn on automatic date and time on your phone or computer and, on Android, automatic time zone. Then sign back in.
Write to support
If FuzeVPN asks you to sign in again as soon as you sign back in, run a diagnostic and write to support at contact@fuzevpn.com. Include the report reference, your device, the exact message and the time. If you’re not signed in, attach the saved report (Android, extension) or paste its text (Windows).
Why it happens
- Your session, the connection between the app or extension and your account, is no longer accepted. It ends after 1 year of inactivity, a password change or account deletion. Removing a device doesn’t close it.
- On Windows, the message can also appear while you manage your devices or your OpenVPN profile. It’s the same session that is no longer accepted.
- On Android, the phone’s clock is ahead: the session seems to end too early, and FuzeVPN asks you to sign in again. With the extension, a wrong time on the computer can also make you lose the session. On Windows, the time has no such effect.
Does the message mention another session?
- The extension says your protected connection has expired: this refers to the extension’s VPN connection. Follow the article on the VPN disconnecting on its own.
- On Android, the OpenVPN session has expired: follow the article on the VPN disconnecting on its own.
- On Android, the VPN resume session is invalid: follow the article on the VPN not resuming on its own on Android.
- The saved session can’t be read or cleared (Windows), or its clearing isn’t confirmed (Android). See the Technical messages page.
The VPN disconnects by itselfThe VPN does not reconnect by itself on Android (always-on VPN, restart)Technical messages
Related messages
Here are the messages covered in this article, as FuzeVPN displays them.
Other related messages
These messages already say what to do, or go away on their own.