What to do
Connect again
Connect again in the app or extension, with no need to wait. On Android, do this in the FuzeVPN app.
Windows: internet blocked
On Windows, the kill switch is on by default. If the VPN drops, it blocks all of the PC’s traffic until you choose to disconnect. If no site opens any more, follow the article on blocked internet access.
Windows: turn protection back on
Does the message only say “VPN connection was interrupted.”? The kill switch is off. With the VPN disconnected, turn “Kill switch” back on in “Settings → Privacy → Security”.
Reconnection paused
Is the extension’s automatic reconnection paused? Use the button to try again, or connect again. The article on failed connections covers this case.
Network lost
Network lost: restore Wi-Fi or mobile data. On Android with WireGuard, the app then shows “Waiting for network”. If the VPN does not come back by itself, connect again in the app.
Windows: reconnection failed
On Windows, automatic reconnection makes 5 attempts in about 93 seconds. If it does not succeed, click “Disconnect”, then connect again.
Check the local network
The connection keeps dropping? Compare Wi-Fi and cable, or move closer to the access point. The stability of the local network matters as much as its speed.
Location or protocol
Also try another location, or the other protocol, in other words the other connection method. Disconnect the VPN, then choose WireGuard or OpenVPN: on Windows, “Settings → Connection → VPN protocol”; on Android, “Connection → Advanced options → Protocol”.
Windows: automatic reconnection
For the VPN to resume by itself on Windows, leave “Automatic reconnection” on in “Settings → Connection → Connection”. It is on by default.
Android: always-on VPN
For the VPN to resume by itself on Android, even after a restart, turn on “Always-on VPN” in Android’s VPN settings. Do this after connecting once in FuzeVPN. The guide to Android’s always-on VPN covers these settings in detail.
Android: technical messages
On Android, other disconnection messages have a technical name, for example about the interface or the OpenVPN client. See the Technical messages page.
VPN permission removed
Does FuzeVPN say that Android removed the VPN permission, for example in favour of another VPN app? Follow the article on Android’s VPN permission.
Write to support
If it keeps happening, write to support at contact@fuzevpn.com. Include the exact message, the time, your chosen location and the network used. On Android, add the diagnostic code shown with the message.
Why it happens
- The network was lost (Wi-Fi or mobile data): the VPN stops with it.
- The connection stopped unexpectedly: “VPN connection was interrupted.” on Windows, “WireGuard interrupted” or “OpenVPN interrupted” on Android. The message does not give the reason; the network or the server may be the cause. On Windows, this message alone appears when no protection is active. The kill switch and the DNS and WebRTC protections are then off.
- Automatic recovery did not succeed, or it has already been used: FuzeVPN can no longer restore the connection by itself. On Android, OpenVPN recovers once per session.
- The OpenVPN session was closed: the server reported that it had expired, or it stayed inactive for too long.
- Android stopped the component that was running the VPN. Without the always-on VPN, nothing is restored by itself after the app stops.
- Extension: the protected connection could not be renewed and has expired. It renews automatically, with no maximum duration. This concerns the extension’s VPN, not your account.
- Extension: reconnection is always on, with no limit on attempts. It is paused only if the server did not confirm a new connection, so as not to create a duplicate.
Related messages
Here are the messages covered in this article, as FuzeVPN displays them.
VPN connection was interrupted.
Windows app
Automatic reconnection could not be completed. Try again.
Windows app
Network unavailable — The tunnel was stopped after the network was lost.
Android app
OpenVPN inactive too long — OpenVPN Core closed the session after the inactivity timeout.
Android app
OpenVPN recovery already used — Automatic recovery has already been used. Start a new connection in the app.
Android app
OpenVPN recovery failed — Automatic recovery failed. Start a new connection in the app.
Android app
OpenVPN session expired — The server reported that the OpenVPN session expired.
Android app
… interrupted — The native engine reported that the tunnel ended unexpectedly after starting.
Android app
Android VPN host stopped — The Android component hosting the VPN was stopped. Start a new connection.
Android app
Your protected connection has expired. Connect again.
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