Android denies the VPN permission or another VPN is active

What to do

1. Accept Android’s request

   Start the connection again from the FuzeVPN app. Accept Android’s permission request, answering it without closing the screen. Then check that Android’s VPN indicator appears.

2. Disconnect the other VPN

   If you use another VPN app, disconnect it. Then start the connection again in FuzeVPN and accept the new permission request.

3. Check the VPN settings

   Open Android’s VPN settings: Settings → Network & internet → VPN (labels may vary by phone). Check that no other VPN app is active there. Then try again from FuzeVPN.

4. Android VPN host unavailable

   “Android VPN host unavailable”: open Android’s VPN settings, as the message asks. Then try again from FuzeVPN.

5. Signing in with another account

   “Another account’s tunnel is still active”: remove the current device, then tap “Sign in”. A new device is then created.

   Device limit reached: remove a device

6. Reopen and restart

   If Android still cannot start the VPN, close and reopen FuzeVPN. Next, restart the phone and try again.

7. Write to support

   If the refusal happens again, write to support at contact@fuzevpn.com. Include the message and the code shown.

   Contact support or send a diagnostic report

Why it happens

• You did not accept Android’s VPN permission request, or Android is asking for a new one. Without this consent, Android does not let FuzeVPN create the VPN connection.
• Android’s permission screen closed before you responded, or it did not open. If it does not open, another VPN or phone management restrictions may be preventing it.
• Most often, another VPN app is active. Android then removed FuzeVPN’s permission in favour of that other VPN. Or it refuses to create FuzeVPN’s connection while the other VPN is running.
• A VPN connection started with another FuzeVPN account has not yet stopped on this phone.
• Android cannot start the part of FuzeVPN that runs the VPN. The message asks you to check the phone’s VPN settings.

Related messages

Here are the messages covered in this article, as FuzeVPN displays them.

• VPN permission denied — Android denied the VPN permission. Start the connection again and accept the system request.

  Android app

• Android rejected the VPN interface — Android did not create the interface, usually because another VPN is still active.

  Android app

• VPN permission revoked — Android revoked the VPN permission during the connection.

  Android app

• Another account’s tunnel is still active — A tunnel belonging to another account must stop before this connection.

  Android app

• Android VPN host unavailable — Android cannot create the component hosting the VPN. Try again after checking VPN settings.

  Android app

• VPN permission denied — Allow FuzeVPN in the Android request to continue.

  Android app

• Could not request permission — Android could not open the VPN permission screen.

  Android app

• VPN permission required — Android requires a new VPN authorization before starting the tunnel.

  Android app

• VPN permission request interrupted — The VPN permission screen closed before the app received a response.

  Android app

Other related messages

These messages already say what to do, or go away on their own.

• Permission request already open — The Android VPN permission request is already displayed. Complete it before trying again.

  Android app