What to do
Free up a place
Remove a lost or unused device from any FuzeVPN app or extension, or from your account. Its access is disabled immediately and its place freed up. The limit message offers a shortcut: “Manage my devices” on Windows, “Manage devices” in the extension.
Find your devices
On Windows, open “Devices” in the side menu, then click “Remove device”. On Android, open “Account”, “Your devices”, then “Manage my devices”, and tap “Remove”. In the extension, open “Settings → Account”, then “Manage devices”, and choose “Delete device”.
Configuration file
For a configuration file (iPhone, iPad, Mac, Linux, router…), delete it in the Devices section of your account. Its access is disabled immediately and its place freed up.
Use FuzeVPN on iPhone, iPad, Mac, Linux, a router or a console
Try again
Then go back to the device you want to add and try again. On Windows, sign in to your account again.
Removal fails
Check your internet connection, then choose “Refresh devices”. On Android, you can also pull the screen down. Then try removing the device again.
The list does not load
Check your internet connection, then click “Refresh devices”.
Remove it from elsewhere
If it still fails, remove the device from another FuzeVPN app or extension, or from your account.
Unfinished cleanup on Windows
Message “VPN access was revoked, but…”: this PC has already been removed. Click “Disconnect” to lift any protections still active, such as internet blocking.
Reopen FuzeVPN
Quit FuzeVPN with “Quit FuzeVPN” (menu of the icon near the clock), then reopen it.
Write to support
If the failure happens again, write to support at contact@fuzevpn.com. Include the exact message, your device and the time of the problem. On Android, add the diagnostic code if one is shown.
Why it happens
- All 5 places on your account are taken. Each app, browser extension or configuration file counts as one device; a configured router counts as a single device. A new device can be added as soon as a place is freed up.
- This device was removed from the account and the list is full. To come back, it needs to take a place again, but none is free.
- The removal did not go through: the internet connection, the connection to your account or the service may have been unavailable.
- FuzeVPN could not load your device list from the service.
- On Windows, this PC’s VPN access has indeed been removed. But FuzeVPN could not finish cleaning up the PC, and protections such as internet blocking may remain active.
How many devices does my account support, and what counts as a device?
Your account supports up to 5 devices, whether yours or those of members of your household.
Each app, browser extension or configuration file counts as one device. A configured router counts as a single device, however many devices go through it.
Renewing a device’s VPN identity, or regenerating a file, replaces it without using an extra place. Reinstalling an app, however, adds a new device. In the extension, each browser profile counts as one device, with its own settings.
The device name and its public technical credentials are used to set up access. Private keys remain on the device.
How do I remove a device?
Remove it from any FuzeVPN app or extension, or from your account. Its access is disabled immediately and its place freed up. For a configuration file, delete it in the Devices section.
A removed device loses VPN access. To use it again, sign in again: a new device is added automatically and takes a place again.
Reinstalling an app does not keep the device: the next time you sign in, a new device is added automatically. If the limit is reached, the app simply invites you to remove one.
This device is no longer authorized or is linked to another account
Who can use my account?
The people in your household, including a partner or relatives who live elsewhere, even abroad. Simultaneous connections from several countries are possible, up to 5 devices.
A minor in the household can use their parents’ account; FuzeVPN does not offer parental controls.
What about more than 5 devices?
You can create a second account. When the limit is reached, a message simply invites you to remove a device. You can do it from any FuzeVPN app or extension, or from your account.
Is there a data limit?
No: unlimited data, with no quota at all.
Related messages
Here are the messages covered in this article, as FuzeVPN displays them.
Your device list cannot be loaded right now.
Windows app
This device could not be removed. Check your connection and try again.
Windows app
VPN access was revoked, but local cleanup could not be completed.
Windows app
This device could not be removed.
Windows app
Remove an existing device before signing in again.
Windows app
Device limit reached — Remove an existing device before adding another one.
Android app
Could not remove device — The device could not be removed. Refresh the list and try again.
Android app
Device limit reached — This device’s VPN access was removed and the device limit has been reached. Remove a device under Account → Manage my devices.
Android app
Device limit reached. Please remove a device.
Browser extension
This device has been revoked. Device limit reached: please remove a device.
Browser extension
Other related messages
These messages already say what to do, or go away on their own.
Sign in to your account to manage your devices.
Windows app
Item not found — This item is no longer available on your account.
Android app