What to do
Device removed
On Windows, click “Create a new identity” in the “VPN identity must be renewed” card, on the VPN connection screen. On Android, sign in again: the app recreates the identity. In the extension, try connecting again: it retrieves it automatically.
A free place
You need a free place among your 5 devices. If the list is full, first remove an unused device from any FuzeVPN app or extension, then try again.
WireGuard identity unavailable
On Windows, click “Create a new identity”, on the VPN connection screen. Only this PC is renewed, without using an extra place: your other devices do not change.
Choose WireGuard
If FuzeVPN asks you to select WireGuard, disconnect the VPN. Choose WireGuard in “Settings → Connection → VPN protocol”, then start the renewal again.
Renewal fails
On Android, tap “Refresh devices” in “Manage my devices”, or pull the screen down, then try again. On Windows, start the renewal again, even after “Try again later”: there is no waiting period.
Internet stays blocked
On Windows, if the internet stays blocked after the failure, click “Disconnect”: the block is lifted. You can then try again.
No sites open, or protection is not confirmedI can’t disconnect the VPN or quit FuzeVPN
Remove this device
If the renewal still fails, remove this device from your account, then sign in again: a new device is created. As a last resort, reinstall the app.
Write to support
If the message comes back, write to support at contact@fuzevpn.com, with the exact message and the time of the problem. On Android, add the diagnostic code if one is shown.
Linked to another account
First check which account you are signed in to. If it is the other account you want to use on this device, sign in with it.
Keep your account
To keep your current account, sign in to the other account and remove this device or browser from it. Do this from a FuzeVPN app or extension, or from your account on the web: on Windows, “Manage on the web” opens it. Then sign in again with your own account.
No access to the other account
If you do not have access to the other account, or if the message comes back, write to support at contact@fuzevpn.com. Support will check which account the device is linked to.
Device not recognized
In the extension, try connecting again. On Android, start the connection again from the app.
If the message comes back
Write to support at contact@fuzevpn.com with the exact message and, on Android, the code shown.
Verification failed
Set the computer’s date and time to automatic, then try again.
Why it happens
- This device was removed from your account’s devices, from a FuzeVPN app or extension or from your account on the web. Its VPN identity, that is, the credentials that let it be recognized, is no longer accepted. To come back, it needs a new identity and a free place.
- On Windows, the WireGuard identity saved on this PC is missing, unreadable or invalid. WireGuard is one of the two connection protocols, along with OpenVPN. This identity needs to be renewed to connect with WireGuard.
- The VPN identity renewal failed: the identity could not be created or registered with the service. The messages also say “reset” or “new VPN identity”. On Windows, protections such as internet blocking may remain active after the failure.
- This device, or this browser, is already registered to another FuzeVPN account: its VPN identity belongs to that other account.
- The service does not recognize this device: it does not know it, or its name or local identity is invalid.
- The verification of this browser was refused, often because the computer’s clock is off.
What is a device’s VPN identity?
It is the set of credentials that let the device be recognized. The device name and its public technical credentials are used to set up access. Private keys remain on the device.
Deleting or revoking a device makes its credentials unusable. It frees up its place within the limit of 5 devices.
Renewing the identity replaces the device, without using an extra place.
Related messages
Here are the messages covered in this article, as FuzeVPN displays them.
The new VPN identity could not be registered. Try again later.
Windows app
The VPN identity for this device could not be reset.
Windows app
The local WireGuard identity is unavailable. Open Devices to renew only this device.
Windows app
This PC’s VPN identity is already linked to another account.
Windows app
This VPN identity was removed. Create a new one to continue.
Windows app
VPN identity already in use — This VPN identity is already linked to another account.
Android app
VPN identity must be renewed — This identity was removed. A new local identity must be created.
Android app
Invalid device — This device’s name or local identity is invalid.
Android app
Could not renew identity — The new VPN identity could not be created. Refresh devices and try again.
Android app
This device is no longer authorized. Try connecting again.
Browser extension
This device was not recognized. Try connecting again.
Browser extension
This device identity is already linked to another account.
Browser extension
We could not verify this device. Check your computer’s date and time, then retry.
Browser extension
Other related messages
These messages already say what to do, or go away on their own.
Select WireGuard to renew a WireGuard identity.
Windows app
This request has already been processed. Try again.
Browser extension