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Devices and configuration files / FuzeVPN

OpenVPN profile revoked or expired in the app: renew it

On Windows, click “Renew profile”; on Android, connect from the app. In the meantime, you can connect with WireGuard, the protocol chosen by default.

What to do

  1. .ovpn file imported elsewhere

    Are you using an OpenVPN file (.ovpn) created in your account and imported into OpenVPN Connect or a router? It is not the app’s profile. When the chosen duration ends, regenerate it in your account and download the new file.

    Use FuzeVPN on iPhone, iPad, Mac, Linux, a router or a console

  2. Renew the profile

    On Windows, click “Renew profile” while signed in to your FuzeVPN account. On Android, tap “Sign in” in the app: it renews the profile. The new profile replaces the old one, without using an extra place.

  3. Certificate to renew on Android

    Open FuzeVPN and connect from the app itself: it renews the profile and its certificate. Also check that the phone’s date and time are set to automatic.

  4. Profile revoked on Android

    The app first cleans up the old profile. If it shows “Retry cleanup”, tap it. Then tap “Sign in”: a new profile is created.

  5. Android’s always-on VPN

    Are you using Android’s always-on VPN? Tap “Disconnect” in FuzeVPN: Android’s settings open. Briefly turn off “Block connections without VPN” and “Always-on VPN”, renew the profile from FuzeVPN, then turn them back on.

    The VPN does not reconnect by itself on Android (always-on VPN, restart)Android’s always-on VPN: if there is a problem

  6. Creation in progress

    If FuzeVPN says the profile is being created, simply try again: there is no waiting period.

  7. Renewal fails

    On Windows, click “Disconnect”: the internet block is lifted too. Then start the renewal again. On Android, try again from the app.

    No sites open, or protection is not confirmedI can’t disconnect the VPN or quit FuzeVPN

  8. Switch to WireGuard

    In the meantime, connect with WireGuard, the protocol chosen by default. Disconnect the VPN, then choose WireGuard: on Windows, in “Settings → Connection → VPN protocol”; on Android, in “Connection → Advanced options → Protocol”.

    The VPN won’t connect

  9. Remove the device

    If the renewal still fails, remove this device from your account, then sign in again: a new device is created. As a last resort, reinstall the app.

    Device limit reached: remove a device

  10. Write to support

    If the message comes back, write to support at contact@fuzevpn.com, with the exact message and the time of the problem. On Android, add the diagnostic code shown.

    Contact support or send a diagnostic reportTechnical messages

Why it happens

  • This device’s OpenVPN profile was revoked: the device needs a new profile. OpenVPN is one of the two connection protocols, along with WireGuard. On Android, this follows a removal of the device, a location change while using WireGuard or a revocation by the server.
  • The app’s OpenVPN profile has no maximum duration. On Android, its certificate has expired, is nearing the end of its validity or is waiting to be renewed. The app renews it when you connect from the app. A reconnection by Android, with the always-on VPN or a shortcut such as the FuzeVPN tile, does not renew it.
  • “TLS certificate expired”: the server refuses the device’s certificate. Renewing the profile solves this.
  • The profile renewal did not go through: its creation, its saving or the reconnection failed.
  • On Windows, after this failure, the protection if the connection drops (kill switch) deliberately keeps blocking the internet. It blocks it until you choose to disconnect.

Why an OpenVPN message when I did not choose OpenVPN?

On Windows, in Automatic mode, FuzeVPN switches to OpenVPN once, only if WireGuard does not start on the PC. If OpenVPN also fails, the OpenVPN message is shown, even if you did not choose OpenVPN.

The Android app has no Automatic mode.

Related messages

Here are the messages covered in this article, as FuzeVPN displays them.

  • The OpenVPN profile was revoked. Renew it to continue.

    Windows app

  • The OpenVPN profile could not be renewed.

    Windows app

  • OpenVPN renewal failed. The kill switch is still blocking network traffic.

    Windows app

  • OpenVPN profile revoked — Renew the OpenVPN profile to continue.

    Android app

  • Could not renew OpenVPN — The OpenVPN profile could not be renewed. Try again or check the diagnostic code.

    Android app

  • OpenVPN certificate expired — Renew the OpenVPN profile before reconnecting.

    Android app

  • OpenVPN certificate renewal required — The certificate requires an action in the app before connecting.

    Android app

  • TLS certificate expired — The certificate presented during connection has expired.

    Android app

Other related messages

These messages already say what to do, or go away on their own.

  • Sign in before renewing the OpenVPN profile.

    Windows app

  • OpenVPN profile creation is in progress. Try again in a few moments.

    Windows app

  • OpenVPN operation in progress — The change is still propagating. Try again later.

    Android app