What to do
Wi-Fi or mobile data
Check Wi-Fi or mobile data. If Android did not find a network in time, start the connection again in FuzeVPN once the network is back.
Unlock the phone
After a restart, unlock the phone: the encrypted profile and resume data then become available. Next, start the connection again in FuzeVPN.
Start a new connection
Open FuzeVPN and read the message shown. Then start a new connection from the app.
Internet on hold
If “Block connections without VPN” is on, the internet waits until the VPN reconnects. This is the protection you chose: start the new connection in FuzeVPN and it restores the internet.
Local OpenVPN profile missing
You started the VPN from the FuzeVPN tile and “Local OpenVPN profile missing” appears? Connect once from the app: the tile cannot download the profile.
Sign back in to your account
If FuzeVPN asks you to sign in again, sign back in to your account in the app. Then start the connection again.
Repair online
Does your account or profile need to be repaired online? Briefly turn off “Always-on VPN” and “Block connections without VPN”: “Disconnect” opens these Android settings. Repair the connection in FuzeVPN, then turn them back on.
OpenVPN profile or account
To renew an OpenVPN profile, follow the article on revoked or expired OpenVPN profiles. If you cannot sign back in to your account, follow the article on signing in to your account.
OpenVPN profile revoked or expired in the app: renew itI can’t sign in to my account
Turn on the always-on VPN
For the VPN to reconnect by itself afterwards, connect once in FuzeVPN. Open Settings → Network & internet → VPN, then the gear icon next to FuzeVPN. Turn on “Always-on VPN”: the VPN reconnects by itself, including after a restart.
Disconnect
To disconnect, first turn off “Block connections without VPN” and “Always-on VPN” in Android’s VPN settings. While the always-on VPN is active, “Disconnect” and the FuzeVPN tile take you straight there. Then disconnect FuzeVPN if needed; if the shutdown is not confirmed, tap “Retry shutdown” or “Open Android settings”.
Write to support
If the VPN still does not reconnect, write to support at contact@fuzevpn.com. Include the message and the code shown. This code tells whether the session, the identity or the resume data is preventing the reconnection.
Why it happens
- FuzeVPN supports “Always-on VPN” and “Block connections without VPN”, with WireGuard and OpenVPN. A first connection in the app saves the profile used for automatic reconnections.
- No validated OpenVPN profile can be read for this connection. FuzeVPN saves this profile when you connect from the app, and the FuzeVPN tile cannot download it.
- Android could not read or update the resume data, which is encrypted. After a restart, this data only becomes available once the phone is unlocked.
- Android did not find a network, Wi-Fi or mobile data, in time to resume the VPN.
- The account session saved on the phone is no longer valid: you need to sign back in to your account in the app.
- The VPN identity saved on the phone has changed or is no longer valid: FuzeVPN stops the reconnection.
- Resuming is blocked, or the saved resume data cannot be used. Android may also find nothing to resume, fail to resume or return an unusable error. FuzeVPN then does not use it and asks for a new connection.
How do I use Android’s always-on VPN with FuzeVPN?
FuzeVPN supports “Always-on VPN” and “Block connections without VPN”. This works with WireGuard and OpenVPN, the app’s two connection protocols.
Connect once in FuzeVPN, then turn these options on in Android’s VPN settings. To disconnect, first turn them off in the same settings.
- First connection: connect once in FuzeVPN. The app saves the profile used for automatic reconnections.
- VPN settings: open Settings → Network & internet → VPN, then the gear icon next to FuzeVPN. Labels may vary by phone.
- Always-on VPN: turn on “Always-on VPN”. The VPN reconnects by itself, including after a restart.
- Blocking: turn on “Block connections without VPN”. Your apps reach the network only through the VPN, and the internet waits for the VPN to come back if it is interrupted.
Related messages
Here are the messages covered in this article, as FuzeVPN displays them.