What to do
Refresh your devices
Check your internet connection, then refresh your device list. On Windows, open “Devices” in the side menu, then “Refresh devices”. On Android, tap Account → “Your devices” → “Manage my devices”, then “Refresh devices”.
Restart the change
Then restart the location change. On Android, tap “Resume location change” when the app offers it.
Wait for the other operation
If FuzeVPN shows “Unable to verify this device right now.”, another operation may be in progress. Wait for it to finish, then try again.
Change already in progress
On Android, the VPN disconnects first, then the app checks the change by itself. If a change is already in progress, let it run, then tap “Resume location change” when it appears. You do not need to recreate your device.
Refresh the locations
On Windows, if the message asks you to refresh the locations, click the “Refresh locations” icon. Then choose the location you want again, or another one.
Choose another location
If the change is blocked, choose another location. Do the same if the target server is not compatible with your OpenVPN profile, meaning your OpenVPN connection settings.
Try again
Otherwise, try again: there is no waiting time.
Device kept on Android
On Android, when the change is blocked or not confirmed, your device is kept. You do not need to recreate it.
Keep FuzeVPN open
On Windows, keep FuzeVPN open, or reopen it: a change that has started resumes by itself, for example when the connection comes back. The connection is interrupted during the change, then restored automatically. Protection if the connection drops (kill switch) blocks traffic in the meantime.
Tracking with OpenVPN
On Windows, with OpenVPN, FuzeVPN tracks the change for 120 seconds at most. After that, click “Refresh progress”, or let the change resume the next time FuzeVPN starts.
Send a diagnostic
On Windows, run diagnostics from the “Diagnostics” page in the side menu. The report is sent if you are signed in to your account. On Android, tap Account → “Need help?” → “Run diagnostics”, then “Send the report”.
Write to support
If the message comes back, write to support at contact@fuzevpn.com. Include the exact message, the target location and the time.
Why it happens
- Before changing location, FuzeVPN checks your device in your device list. It could not load or confirm this list, or another operation is still in progress.
- During the change, your device’s location or status changed on the server, or the target location no longer exists. The change then needs refreshing.
- The server did not confirm the new location, or it returned a device that no longer matches the requested change.
- The change is blocked on the server side: the target location’s server cannot be prepared right now. The change needs FuzeVPN to step in. On Windows, a change that “requires attention” does not resume by itself. On Android, your device is kept.
- With OpenVPN, the target server does not yet accept your device’s OpenVPN profile.
- The change could not start or complete for now, with no specific cause.
- A location change is already in progress: its preparation is not finished.
Related messages
Here are the messages covered in this article, as FuzeVPN displays them.
Unable to verify this device’s location.
Windows app
The server change requires attention. Try again later or contact support.
Windows app
The server change cannot continue. Refresh the locations and try again.
Windows app
Unable to verify this device right now.
Windows app
The server change could not be completed.
Windows app
The server change is temporarily unavailable. Try again later.
Windows app
The server change could not be started. Try again later.
Windows app
The target server cannot be prepared right now. Try again later or contact support.
Windows app
Location change needs refreshing — This device’s location has just changed. The app will resume the change in progress.
Android app
Location change blocked — The location change requires server intervention. Try again later or contact support.
Android app
Location change needs refreshing — Refresh devices, then try the location change again.
Android app
Location change in progress — A location change is already in progress.
Android app
Incompatible OpenVPN server — This server is not yet compatible with the current OpenVPN profile.
Android app
Location change blocked — The server cannot complete this change right now. The device and its local identity were kept.
Android app
Location change needs refreshing — The device state changed on the server. Refresh devices, then resume the change.
Android app
Device changed during location change — The device returned by the server no longer matches the one being changed. Refresh devices before trying again.
Android app
Location change not confirmed — The server did not confirm the new location. The previous local identity was kept.
Android app
Other related messages
These messages already say what to do, or go away on their own.
The server change is in progress. Try again in a few moments.
Windows app
A server change is already in progress for this device. It will resume here as soon as its identifier is available.
Windows app
The server change will resume when the connection is available.
Windows app
The server is ready, but local confirmation failed. Recovery will be retried automatically.
Windows app
Server change progress is temporarily unavailable.
Windows app
The change started successfully, but its local resumption could not be saved. Keep the application open until it finishes.
Windows app
A server change is already in progress.
Windows app
Location change in progress — The move to … is still being prepared. You can resume it without recreating the device.
Android app
Location change still in progress — The server is still preparing the move to …. Use Resume in a few moments.
Android app