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Streaming, travel and everyday use / FuzeVPN

My calls or video calls drop with the VPN

Choose the location closest to you or to the person you are calling. If the call still drops, try the other protocol, then compare Wi-Fi and cable.

What to do

  1. Nearby location

    Choose the location closest to you or to the person you are calling: less distance means less latency, that is, response time.

  2. Other protocol

    Disconnect the VPN, then choose the other protocol, that is, the other connection method: WireGuard or OpenVPN. On Windows: Settings → Connection → VPN protocol. On Android: Connection → Advanced options → Protocol.

  3. Wi-Fi or cable

    Compare Wi-Fi and cable, or move closer to the access point.

  4. WebRTC protection

    Calls in the browser use WebRTC: if the extension’s WebRTC protection gets in the way of the call, untick it. Open the extension, click the gear icon at the top right, scroll down slightly and untick “WebRTC protection”. Excluding the call’s site is not enough: the protection also applies to excluded sites.

    Calls and video calls: if a call drops or crackles

  5. FuzeVPN app

    Or make the call with the Windows or Android app. Calls from all your apps then go through the VPN, WebRTC exchanges included. On Windows, this is the case with protection if the connection drops (kill switch) turned on, as it is by default.

    Install FuzeVPN on my computer, phone or browser

  6. Check the address

    Check the address visible during a call: run our WebRTC test with the VPN connected. The address shown should be that of your FuzeVPN location.

    Calls and video calls: WebRTC and IP address

  7. WebRTC restriction

    The extension can’t apply the WebRTC restriction? Follow the article on the extension that can’t protect the browser.

    The extension can’t protect my browser

  8. VPN dropping

    Is the VPN itself dropping during the call? Follow the article on the VPN that disconnects by itself.

    The VPN disconnects by itself

Why it happens

  • The chosen location may be far from you or from the person you are calling: more distance means more latency.
  • The local network is unstable: for a call, its stability matters as much as its speed.
  • The current protocol may work less well on this network: the other one, WireGuard or OpenVPN, may get through better.
  • In the browser, the extension’s WebRTC protection, on by default, blocks the direct connections that calls use. It can get in the way of some calling services, even on an excluded site.

Do my calls go through the VPN?

With the extension, calls you make in the browser go through the VPN, for example Meet, Teams or WhatsApp Web.

An app installed on the computer, such as Zoom or Teams, goes through the VPN with the Windows app.

What FuzeVPN protects during a call