What to do
The IP address test still shows my usual address: what should I do?
- Run the test in the browser where the extension is active: an extension does not change the address of other software.
- Check that the test site is not among your excluded sites: these sites go through your usual connection. Their list is in “Settings → Browser protection → Excluded sites”. To include a site again, click “×” on its line.
- Check that the tool is analysing your own connection, in automatic mode, and not an address you entered.
The IPv6 connection diagnostic still shows my usual IPv6 address: is this a leak?
IPv6 is the newest IP address format. Run our “IPv6 connection diagnostic” with the VPN connected.
An IPv6 address is not necessarily a leak: the location may have its own IPv6 address. Your IPv4 address has changed, but your usual IPv6 address still shows? Write to support at contact@fuzevpn.com with the test result.
With the apps, IPv6 goes through the tunnel or is blocked. On Windows, this IPv6 protection is always on, with no setting. On Android, if IPv6 is temporarily unavailable, the connection automatically continues over IPv4.
With an extension, IPv6 sites also go through the FuzeVPN server, except sites you have excluded.
Can WebRTC reveal my real IP address?
WebRTC is the technology behind audio and video calls in the browser. Run our “WebRTC leak test” with the VPN connected: the address shown should be that of your FuzeVPN location.
A private address, for example 192.168.x.x, or a relay’s address is not your public address.
The test shows your real address? In the extension, “WebRTC protection” is on by default. Open the extension, click the gear icon at the top right, scroll down slightly and check that it is ticked.
Does the extension say that the WebRTC restriction could not be applied? Follow the article “The extension can’t protect my browser”.
On Windows, these exchanges go through the VPN when the kill switch is on. “Kill switch” and “WebRTC protection” are on by default, in “Settings → Privacy → Security”. If you have turned them off, turn them back on with the VPN disconnected.
The extension can’t protect my browserWebRTC and IP addressWebRTC leak test
A DNS leak test still shows my internet provider’s DNS: what should I do?
DNS is how the address of a site is looked up. Clear your browser cache, then run the test again with FuzeVPN connected.
Expected result with the apps: the Cloudflare resolvers (DNS servers) used in the tunnel. With an extension: those used by the FuzeVPN server, not your internet provider’s.
With the apps, if your browser uses its own secure DNS, the test may show that resolver. Its requests still go through the VPN.
With an extension, the test still shows your internet provider? Check that the test site is not among your excluded sites, in “Settings → Browser protection → Excluded sites”.
Can I choose my own DNS servers?
No, this is not offered. The apps use Cloudflare’s resolvers (1.1.1.1) in the tunnel. With the extensions, the FuzeVPN server resolves the names of sites.
Is the browser padlock, or a new IP address, enough to tell me I am protected?
The browser padlock is about HTTPS, the encryption between your browser and the site. It only indicates that the connection to the site is encrypted and that its certificate is valid. It does not tell you that the VPN is active.
HTTPS does not hide your IP address: the VPN is what changes the exit address. Changing your address also does not sign you out of your accounts or remove their cookies.
A test still shows my real address with the VPN connected: what should I do?
Write to support at contact@fuzevpn.com. Include the name of the test and its result, your device or browser, and the FuzeVPN version if shown.
Also mention your chosen location, the network used and the time.
How do I check that FuzeVPN is protecting me?
First check that the VPN is active. On Windows, FuzeVPN shows “Protected”, and the icon near the clock shows “VPN: protected”.
On Android, look at Android’s VPN indicator. For the extension, open it: it shows “Protected in this browser”, or “VPN active · … exceptions” if you have excluded sites.
With the VPN stopped, Windows shows “Not protected”, and both the extension and Android show “Disconnected”.
The extension may also show a reconnection in progress, blocked browsing, an unverified block or unavailable protection. In that case, use its button to try again, or the one to disconnect.
Does the extension show the IP address as “Unavailable”? Only the address check failed: protection is not affected.
Then open our “What is my IP address?” tool before turning on the VPN, then after. Run the test in the software you want to protect: with an extension, in its browser.
With the VPN, the address shown is that of the chosen location’s server.
How to read an IP address testWhat is my IP address?