What to do
Another active extension
Disable the other extension (VPN, proxy or blocker) that controls the browser’s proxy or WebRTC setting. For the proxy, FuzeVPN’s protection resumes on its own once control returns to it. For WebRTC, the setting in question is FuzeVPN’s “WebRTC protection” checkbox, in “Settings → Browser protection”.
Company-managed browser
If your browser is managed by a company, contact your IT administrator, the person who manages this computer. Their policy prevents FuzeVPN from changing the proxy or applying the “WebRTC protection” checkbox.
Private windows in Firefox
In Firefox, open about:addons, then FuzeVPN, and allow the extension in private windows. Then try again. Firefox requires this permission to configure the VPN, even if you only use normal windows.
Access to all websites
In Firefox, open about:addons, then FuzeVPN, then “Permissions”, and allow access to all websites. Then try again.
Check the permissions
If “The browsing block could not be verified…” appears, check that the browser has granted the extension the permissions it requested. In Firefox, these include the two permissions above. Then reload the extension.
Reinstall the extension
If the message comes back, reinstall the extension from your browser’s official store. It then counts as a new device, added automatically at your next connection.
Install FuzeVPN on my computer, phone or browserDevice limit reached: remove a device
Check WebRTC protection
Once the conflict is resolved, run the WebRTC test with the VPN connected. The address shown should be that of your FuzeVPN location. Follow the article on checking your protection.
Check that FuzeVPN is protecting me: IP address, DNS, WebRTC
Write to support
If the message comes back, write to support at contact@fuzevpn.com. Also write to us if the extension shows a server temporarily unavailable on all locations. Include your browser, the extension version if it is visible and the exact message.
Why it happens
- Another extension (VPN, proxy or blocker) has taken control of the browser’s proxy, the setting that routes its browsing through a relay. As long as it keeps it, FuzeVPN cannot route your browsing through the VPN.
- Another extension, or a policy from the company that manages the browser, controls the WebRTC setting, used by calls in the browser. FuzeVPN’s “WebRTC protection” checkbox then cannot apply.
- Your browser is managed by a company, and a policy from its administrator prevents FuzeVPN from changing the proxy.
- Firefox does not allow the extension in private windows. Yet Firefox requires this permission for it to configure the VPN, even in normal windows.
- In Firefox, the extension’s access to all websites was removed. Yet this access is what lets it route your browsing through the VPN.
- The protection if the connection drops (kill switch) blocks browsing if the VPN drops. Its rules could not be installed or verified, for example because the extension is missing a permission. The extension then shows that the block is not verified.
What do the statuses shown by the extension mean?
The extension shows the status of your browsing. To act, it offers a button to try again and a button to disconnect the VPN.
- Browsing is paused while the extension reconnects.
- Browsing is blocked, with no new attempt scheduled: try again, or disconnect the VPN.
- Browsing is blocked, except to the sites you have excluded.
- The block could not be verified: check the extension’s permissions, as described above.
- Protection is unavailable and browsing is not blocked. This is the case in particular when protection if the connection drops is turned off in the extension.
- The IP address shows “Unavailable”: the address check failed. This does not change your protection in any way.
What does reinstalling or using another browser profile change?
A reinstalled extension counts as a new device. It is added automatically at your next connection.
If your device limit is reached, FuzeVPN simply asks you to remove one. You can do this from any of the apps.
The extension’s settings are saved in the browser. They are not kept after uninstalling: set them again afterwards.
Another browser profile also counts as another device. Its settings do not sync with those of your other profiles.
Why does the extension ask to “read and change all your data on all websites”?
This is the standard wording for access to all sites.
The extension needs it to route your browsing through the VPN and answer the proxy authentication.
It also needs it to apply the kill switch and your exclusions.
It injects no script into pages: it never reads or changes their content.
It never sends your browsing history.
It only exchanges with FuzeVPN and with a service that displays your IP address. Sending error reports is off by default.
Related messages
Here are the messages covered in this article, as FuzeVPN displays them.
Another extension currently controls the browser’s proxy.
Browser extension
An administrator policy prevents FuzeVPN from changing the proxy.
Browser extension
The browsing block could not be verified. Protection is not guaranteed. Check the extension permissions.
Browser extension
Firefox requires this permission to configure the VPN, even in normal windows. Open about:addons → FuzeVPN, allow it to run in private windows, then retry.
Browser extension
In Firefox, open about:addons → FuzeVPN → Permissions and allow access to all websites, then retry.
Browser extension