What to do
Choose your password
Account created with your email address: after payment, open the email from [email protected]. Click the link to choose your password. Link expired? Choose “Forgot password?”.
Confirm your address
When FuzeVPN asks you to, confirm your address with the link received from [email protected]. This link is valid for 1 hour. Link expired (“Invalid link”)? Request a new email; you can send another one after 60 seconds.
Resend the email
Click “Resend” in your account. In the Android app or the extension, use “Resend email” when it appears. On Windows, click “Confirm my email”: it opens the confirmation page in your account.
Can’t find the email
Look for the email from noreply@fuzevpn.com in your spam folder. Still nothing, or a typo in your address? Write to support at contact@fuzevpn.com. Give the address you entered, the new address you want if needed, and the date and time of payment.
Account created with Google
Choose Google sign-in. On Windows and in the extension, it happens on your account page, opened in the browser.
On Windows
In the Windows app, choose “Continue in browser”. You can also choose “or by email”, then enter your email address and password.
Authorize the sign-in
On your account page, sign in with your email address and password, or with Google. Then click “Connect the Windows app to this account” or “Connect the extension to this account”. On Windows, the page shows “Authorization received”: go back to FuzeVPN to finish signing in.
Waiting on Windows
On Windows, a sign-in request stays valid for 10 minutes. To reopen the page, choose “Open browser again”; to stop, choose “Cancel sign-in”.
In the extension
Click “Sign in to FuzeVPN”. On your account page, choose your email address and password, or Google. Then authorize the extension; to cancel, close the sign-in window.
Extension sign-in not working
Sign-in window not working? Try again. On the sign-in page, you can use your email address and password, or Google. Web sign-in unavailable? Try again a little later.
Android without an account
On Android, you can start without an account: tap “Get started”, then choose your plan. Then tap “Continue with Google Play” or “Start my free trial”.
After activation
Tap “Use my VPN”. “Create my account” is optional: with your email address and a password, or with Google.
Start the VPN
Once signed in, choose a location, then start the connection. On Windows, FuzeVPN shows “Protected” and the “VPN connected” notification appears. The icon near the clock shows “VPN: protected”.
On Android
Accept Android’s request to create the VPN, then check the VPN indicator.
In the browser
Pin the FuzeVPN icon, then open the extension. Choose a location and click “Protect the browser”. The extension shows “Protected in this browser”, or “VPN active · N exceptions” if you have excluded sites.
Check the VPN
Check the status shown, then start browsing. In the extension, also check that the browser has granted it the requested permissions. To check the address websites see, follow the article on checking your protection.
Check that FuzeVPN is protecting me: IP address, DNS, WebRTC
Forgot password
Choose “Forgot password?” on your account’s sign-in page, or in the Android app. The link you receive by email opens the website so you can choose a new password. If the site shows “Invalid link”, the link has expired: choose “Forgot password?” again.
Sign in to your accountI forgot my password or want to change it
Am I protected if the VPN drops?
Yes: by default on Windows and in the extensions, and on Android with two phone settings.
On Windows, the kill switch (protection if the connection drops) is on by default. If the VPN fails, the connection stays blocked until you choose to disconnect. Once you confirm the disconnection, FuzeVPN shows “Not protected”: your traffic goes through your normal internet connection.
In the extensions, it is also on by default. New connections to websites stay blocked until the VPN connection is restored and verified. After a stop, the extension shows “Disconnected” and the button goes back to “Protect the browser”.
On Android, after a confirmed stop, the app shows “Disconnected” and the FuzeVPN notification disappears. To block internet access if the VPN drops, turn on two phone options:
- Sign in to FuzeVPN once first.
- Open Settings → Network & internet → VPN, then tap the gear icon next to FuzeVPN.
- Turn on “Always-on VPN”.
- Then turn on “Block connections without VPN”.
- The labels may vary depending on the phone.
Turn on the always-on VPNThe VPN does not reconnect by itself on Android (always-on VPN, restart)
Stuck? Which article to follow
- Email address or password rejected: follow the article on signing in to your account.
- Sign-in with Google or through the browser fails: follow the article dedicated to it.
- Android refuses the VPN permission: follow the article on Android’s VPN permission.
- FuzeVPN asks you to confirm your email address: follow the article on your account’s email address. On Windows, the “Email address to confirm” card offers “Confirm my email”. This button opens the confirmation page in your account. In the extension, click “Resend email”; a countdown comes before each new send.
- On Android, the “Confirm your email address” banner offers “Resend email”. It appears after signing up in the app, or after signing in with Google if your address is not verified. It also appears when you create your account after starting without one. After signing in with email and password, Android asks you to confirm your address before adding a VPN device. In that case, click “Resend” in your account.
- On Android, creating your account failed: try again from Account → “Create my account”. Your VPN access is kept.
- No websites open anymore: follow the article on blocked connections.
I can’t sign in to my accountSigning in with Google or through the browser failsAndroid denies the VPN permission or another VPN is activeConfirm or change my account’s email addressNo sites open, or protection is not confirmed