What to do
Start again from FuzeVPN
Restart sign-in from FuzeVPN: “Continue in browser” in the Windows app, “Sign in to FuzeVPN” in the extension. Start from there rather than from an old tab or an old link.
Finish without waiting
In the window that opens, sign in if needed: email address and password, or Google. Then click “Connect the Windows app to this account” or “Connect the extension to this account” right away. Keep the window open until the end; on Windows, until “Authorization received”.
Request expired on Windows
On Windows, “The sign-in request has expired”? A request stays valid for 10 minutes. Use “Open browser again” in FuzeVPN, then go all the way through without waiting.
Window already open
In the extension, “Close the sign-in window already open…”? Close that window: this cancels the current attempt. Then click “Sign in to FuzeVPN” again.
Sign in again in the browser
“Sign in to your account again in the browser”? Sign in to your account in this browser, at app.fuzevpn.com/login. Then restart sign-in from FuzeVPN.
The browser doesn’t open
Check that Windows has a default browser and that it opens normally. Then try again; during sign-in, with “Open browser again”. For your account, you can also open your browser yourself at app.fuzevpn.com/login.
Use your email address
Still stuck on Windows? If your account has a password, choose “or by email” in FuzeVPN. Sign in with your email address and password.
In the extension
In the extension, is the sign-in window still failing? Try again. On the sign-in page, you can use your email address and password, or Google.
Service unavailable
Is sign-in unavailable, or temporarily unavailable? Try again a little later. On Windows and Android, you can also sign in with your email address and password.
Google failure on Android
On Android, “Google sign-in failed” or “The response could not be validated”? Try again: your session, your subscription, your device and your VPN stay intact. If it keeps happening, cancel and start again, or use your FuzeVPN password if you have one.
Attempt expired
On Android, “This attempt has expired”? Tap “Cancel” on the same screen, then start again. If the cancellation isn’t confirmed, try cancelling again before leaving the screen.
Security check
On Android, has the security check, which protects against bots, expired or failed? Do it again, then confirm. If it’s unavailable, check your internet connection and try again later.
Confirmation code
On Android, is the confirmation code rejected or expired? Request a new code, possible after 60 seconds, then enter the last one you received. If the code email couldn’t be sent, wait, then request it again later.
FuzeVPN password rejected
On Android, “The FuzeVPN password is incorrect”? Your current account is kept: enter your FuzeVPN account password, not your Google one. Or choose “Send me a confirmation email”, then enter the code you receive.
Forgot your password
Forgot this password? Choose “Forgot password?” in the Android app or on your account’s sign-in page. The link you receive by email opens the website so you can choose a new password.
Account sign-in pageI forgot my password or want to change it
Wait before trying again
On Android, “Please wait before trying again”? Wait a few moments before starting again.
Write to support
If the same failure comes back on every attempt, run a diagnostic and write to support at contact@fuzevpn.com. Include the report reference, your device, the exact message and the time. If you’re not signed in, attach the saved report (Android, extension) or paste its text (Windows).
Why it happens
- The sign-in window was closed, or the authorization requested in the browser was cancelled or denied before the end.
- The sign-in request took too long, or it has already been used: for example, an old tab or an old link was reopened. On Windows, a request stays valid for 10 minutes; the extension stops waiting sooner.
- In the extension, a sign-in window is already open for an attempt in progress. Closing the window cancels that attempt.
- The response returned by the browser is incomplete or couldn’t be verified. Or sign-in couldn’t be completed, with no further detail.
- On Windows, browser sign-in relies on your being signed in to your account in that browser. You aren’t signed in there, or no longer are. Being signed in to your account in the browser lasts 30 days at most.
- Windows has no working default browser, or a Windows rule prevents it from opening. This can happen during sign-in, but also when FuzeVPN opens your account, account creation or the help.
- FuzeVPN can’t receive, on this PC, the response the browser sends back to it.
- The service is temporarily unavailable: browser sign-in (Windows), web sign-in (extension) or Google sign-in (Android).
- On Android, Google sign-in didn’t go through, or its response couldn’t be validated.
- On Android, a Google attempt has expired, or its cancellation isn’t confirmed. Only one attempt can be in progress at a time.
- On Android, the security check, which protects against bots, has expired, failed or can’t be displayed.
- On Android, to link Google to an existing FuzeVPN account, you can confirm with a code received by email. This code is wrong, expired or already used, or its email couldn’t be sent.
- On Android, to link Google to an existing FuzeVPN account, the “Link Google to FuzeVPN” screen asks for confirmation. The FuzeVPN password entered is rejected.
- On Android, too many attempts close together: a delay applies before the next one.
Related messages
Here are the messages covered in this article, as FuzeVPN displays them.
Sign-in was canceled in the browser.
Windows app
FuzeVPN cannot receive the browser sign-in on this device. Try again or use your email address and password.
Windows app
Sign in to your account again in the browser, then try again from FuzeVPN.
Windows app
Browser sign-in could not be completed. Try again.
Windows app
The browser sign-in response is invalid. Start again from FuzeVPN.
Windows app
The sign-in request has expired. Open the browser again from FuzeVPN.
Windows app
The browser could not be opened.
Windows app
This sign-in request has expired or has already been used. Start again from FuzeVPN.
Windows app
The browser could not be opened. Check your default browser, then try again.
Windows app
Browser sign-in is temporarily unavailable. Use your email address and password, or try again later.
Windows app
Cancellation could not be confirmed. Try cancelling again before leaving this screen.
Android app
The verification has expired. Complete it again before confirming.
Android app
The security check failed. Try again.
Android app
Google sign-in failed. Try again; your current access is kept.
Android app
This attempt has expired. Cancel it and start again.
Android app
The confirmation code is invalid or expired.
Android app
The FuzeVPN password is incorrect. Your current account is kept.
Android app
The response could not be validated. Your current access is kept.
Android app
Please wait before trying again.
Android app
Sign-in was cancelled. Try again.
Browser extension
Sign-in took too long. Try again.
Browser extension
Sign-in could not be verified. Start again from the extension.
Browser extension
Sign-in was not authorized. Try again.
Browser extension
Close the sign-in window already open before trying again.
Browser extension
Other related messages
These messages already say what to do, or go away on their own.
Unable to copy the link. Select the address below.
Android app
Unable to open this link. You can copy it and open it in your browser.
Android app
An additional security check is required. Your current access is kept.
Android app
Choose your country and accept both documents to continue.
Android app
A previous Google sign-in attempt is still pending. Cancel it before starting this operation.
Android app
Check your country and both consents.
Android app