I forgot my password or want to change it

What to do

1. Forgot your password

   On your account’s sign-in page (app.fuzevpn.com/login), choose “Forgot password?”. In the Android app, tap “Forgot password?”, then “Send link”. The link you receive by email opens the website so you can choose a new password.

   Account sign-in page

2. Account created with Google

   Was your account created with Google? It has no password: sign in with Google, in the Android app or through the browser (Windows app, extension).

   Signing in with Google or through the browser fails

3. The email doesn’t arrive

   The email is sent as soon as you ask, but it can take a few minutes to arrive. Check your spam folder and look for a message from FuzeVPN sent by [email protected]. Also check that you entered your account’s address.

4. Invalid or expired link

   Make a new request with “Forgot password?”, then open the link in the latest email you received. Beyond three requests per address per hour, FuzeVPN asks you to wait. For an address confirmation link, click “Resend” in your account instead.

   Account sign-in pageConfirm or change my account’s email address

5. Still nothing

   Nothing after a few minutes? Write to support at contact@fuzevpn.com. Include the address concerned and the time of your request.

6. Change your password

   Once signed in to your account, change your password from your profile.

   My profile

7. First password

   First password after a payment? Open the email sent by [email protected] after payment and click the link. If that link has expired, use “Forgot password?”.

   Sign in for the first time and start the VPN

Why it happens

• You forgot your password and want to know how to choose a new one.
• The “Forgot password?” email doesn’t arrive: it can take a few minutes to arrive. It may also be in your spam folder. Or the address entered isn’t the account’s address.
• “Invalid link”: the link you clicked has expired or has already been used. This message concerns two links: “Forgot password?”, valid for one hour and only once, and the address confirmation link.
• You want to change your password.
• You’re wondering whether FuzeVPN offers two-factor authentication.

Do you offer two-factor authentication?

No. Your account is protected by your password.

Related messages

Here are the messages covered in this article, as FuzeVPN displays them.

• Invalid link — This link is invalid or has expired. Request a new one.

  Android app

Other related messages

These messages already say what to do, or go away on their own.

• Password is too short: at least 8 UTF-8 bytes.

  Android app

• Password is too long: at most 72 UTF-8 bytes.

  Android app