What to do
Click the link you received
Open the confirmation email from [email protected] and click the link, valid for one hour. Then go back to FuzeVPN and try again: adding the device, or turning on protection in the extension.
On Windows
On Windows, click “Confirm my email” in the “Email address to confirm” card. Finish confirming on the page that opens in your account. Then try adding the device again.
Check your spam folder
Can’t find the email? Check your spam folder and look for a message from [email protected].
Request a new email
Still nothing? Click “Resend email” in the extension, or “Resend” in your account.
On Android
On Android, tap “Resend email” in the “Confirm your email address” banner. After signing in with an email address and password, use “Resend” in your account.
Email already sent
“Email already sent” or “Please wait before requesting another email”: an email has just been sent. Check whether it has arrived. If not, request it again after 60 seconds; in the extension, when the countdown ends.
Email not sent
The email couldn’t be sent? Try again later. On Android, if the message says “Account created”, your account already exists: just request the email again with “Resend email”.
Write to support
Is the email still not arriving, or did you mistype your address? Write to support at contact@fuzevpn.com. Include the address entered, the address you want, the time of payment, the platform and the message shown.
Why it happens
- Your email address isn’t confirmed yet. FuzeVPN asks for confirmation before adding a VPN device (Windows, Android) or turning on protection (extension).
- On Android, confirmation is requested after signing up in the app, or after Google if the address isn’t verified. It is also requested when you create your account after using the app without one. After signing in with an email address and password, it appears when you add the device.
- The confirmation email arrived, but it’s in your spam folder.
- An email was just requested: a new one can be sent after 60 seconds.
- The email couldn’t be sent: sending is temporarily impossible on FuzeVPN’s side. Your account, however, may already be created.
- You want to change your account’s email address, or you mistyped it.
Can I change my account’s email address?
No, the account’s email address cannot be changed. If you no longer have access to that mailbox, write to support at contact@fuzevpn.com.
Did you mistype your address, or does the confirmation email never arrive? Write to support with the wrong address, the new address you want and the time of payment.
Related messages
Here are the messages covered in this article, as FuzeVPN displays them.
Confirm your email address before adding this VPN device.
Windows app
Email confirmation required — Confirm your email address before adding a VPN device.
Android app
Email already sent — Try again in a few moments.
Android app
Verify your email address before enabling protection.
Browser extension
Please wait before requesting another email.
Browser extension