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Streaming, travel and everyday use / FuzeVPN

A streaming platform detects the VPN or does not show the right catalogue

FuzeVPN very likely works with your platform: choose a location in the country of the catalogue you want. If “VPN or proxy detected” appears, three steps solve most cases.

What to do

  1. Catalogue location

    FuzeVPN very likely works with your platform: choose the location of the catalogue you want. For example, Philadelphia for the United States, or Gloucester for the United Kingdom (BBC iPlayer, ITVX). Enjoy 50 Mbit/s guaranteed per device, enough for 4K.

    See the locations on the home pagePricing

  2. In the extension

    In the extension, choose this location yourself rather than the “Automatic” option.

  3. Another location

    Does the platform show “VPN or proxy detected”? Three steps solve most cases, for example for Disney+ abroad. First, choose another location or reconnect.

  4. Service cookies

    Next, clear the service’s cookies, or open it in a private window.

  5. Location access on mobile

    Finally, on mobile, remove location access from the service’s app.

  6. Platform app

    Watching in the platform’s app, on a computer or a phone? Use the FuzeVPN app for Windows or Android. It protects the whole device, whereas the extension protects browsing in its browser.

    Install FuzeVPN on my computer, phone or browser

  7. TV

    On Android TV, Google TV or Fire TV, the FuzeVPN app cannot be installed yet. Set up FuzeVPN on your router or internet box: your TV then goes through the VPN. The router counts as a single device and shares its guaranteed 50 Mbit/s among the devices that go through it.

    Install FuzeVPN on a router or internet box

  8. Choppy picture

    Is the picture choppy? Read our guide on why a VPN can slow down your connection.

    Why a VPN can slow down your connection

  9. Full location

    Is your catalogue’s location full? It then disappears from the list, and comes back when it has room again. Wait a little: a location in another country would show that other country’s catalogue.

  10. Refresh the list

    To see it come back, refresh the list. On Windows and in the extension, click the “Refresh locations” icon. On Android, pull the screen down, or tap “Refresh” when this button appears.

  11. Servers in real time

    Follow the servers in real time, with their ping (response time), in the Locations section of the home page. For other cases, follow the article on full or unavailable locations.

    Locations in real timeA location is full or unavailable

Why it happens

  • FuzeVPN very likely works with your platform. The catalogue shown depends on the location chosen: you need one in the country of the catalogue you want.
  • “VPN or proxy detected”: the platform has spotted the VPN. Platforms keep updating their detection, and VPNs adapt in return. Three simple steps solve most cases.
  • Changed location and nothing changes? The service does not see only your IP address: it keeps its cookies and the signed-in account. Its mobile app may also have access to the phone’s location.
  • You may be watching the platform outside the VPN. The extension only covers browsing in its browser, not the platform’s app.
  • In the extension, the “Automatic” option is still selected. It picks the location that responded best recently, not the catalogue’s location.
  • The catalogue’s location is full. A server accepts a limited number of devices, to guarantee 50 Mbit/s to each one. Our teams monitor demand in real time and add servers when needed.